Why is my checkout page suddenly showing a blank screen?

Shopify Discussion

Topic summary

Multiple merchants experienced a critical issue where their checkout pages displayed blank screens with an error message stating “The checkout page you’re looking for does not exist.” The text in error messages appeared reversed or garbled.

Shopify’s Response:

  • Official support confirmed this was a platform-wide incident affecting 100+ merchants
  • The issue specifically impacted Shopify Payments users, not third-party payment providers like PayPal
  • An incident was raised on the Shopify Status page with developers working on resolution

Resolution:

  • Shopify’s Victoria_13 confirmed the issue has been resolved
  • Customers can now complete checkouts normally
  • The Status page has been updated to reflect the fix

Additional Notes:

  • One merchant suspected a conflict with Zapiet (pickup/delivery app), but Zapiet confirmed it was a Shopify platform issue, not app-related
  • Merchants experiencing continued checkout problems are advised to contact Shopify Support directly
Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.
1

Just getting a blank page on checkout for our customers with this text :

The checkout page you’re looking for does not exist
The URL you entered may be deleted or not available.
Return to the home page to continue shopping.

Any ideas ?

Cheers Nik

2

I am having this same error

3

whats your web site?

4

www.Slateflosser.com

5
6

I’m getting this error as well, chatting with shopify now and will let you know what they say!

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7

They said: There is currently an issue for some customers checking out. An incident has been raised on our Shopify Status page and our developers are working as quickly as they can to resolve this. What I can do is follow up by email if you like to let you know when the issue has been fixed. Do you have any other payment methods on your store as this is only affecting Shopify Payments rather than third party providers or PayPal.

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8

No we dont use shopify payments at all. I was wondering if conflict with Zapiet as just installed that app for pickups

9

akaroasalmon.co.nz

10

They just told me they are aware of this issue and are fixing asap. over 100+ people have contacted them

1 Like
11

On a good note your Salmon looks really yummy!

1 Like
12

Hi, all!

Thanks for reaching out and sharing your feedback here.

Earlier today, Shopify received multiple reports of checkouts being down for some merchants. The issue has since been escalated to our developers who actively worked to have this resolved. Your customers should now be able to navigate to the checkout as normal and complete a purchase. We’ve updated the Shopify Status page to reflect these changes.

If you continue to experience checkout issues/error messages, I recommend reaching out to our support team via the Shopify Help Center so we can take a closer look. We appreciate your patience and understanding as our team worked through this issue.

I hope this helps!

13

Hi Nik,

Jelizaveta from Zapiet here,

We are glad you reached out to us regarding this issue. It appeared to be a Shopify issue that their team was able to resolve quickly.

If you have further questions regarding Zapiet - Pickup + Delivery, please let us know - we’re happy to help!