hello,
my contact form not working not sending messages from customers to my business email
please help
thanks
Hello @wiraza2022
I would like to give you the recommendation to support you.
Are your stores currently on a paid shopify plan?
The problem solved itself once the store was out of development mode and onto a paid shopify plan.
if it still isn’t resolve, are you using a third-party app to control your store’s contact form? Or do you perhaps have a third-party email app installed on your store?
If so, you can try to disable the app’s features if it’s available to do so within the app, to see if the issue will be fixed. You can also try and install a fresh copy of a Shopify theme by going to Online store > Themes > Explore free themes and select a theme to add to your library. From there, click on Actions > Preview, and you can then test your store’s contact form to see if your email address will receive the contact form submission.
If the issues don’t persist on the fresh theme, chances are a third-party app is interfering with how your contact form is meant to function. If you or a developer working on your store have made any code changes recently to your theme, the newly added code may also be the cause of this issue.
It looks like you’re also using a custom email address that is attached to your domain. Where is your custom email being hosted? You can double check to see if you’re receiving other email communications on your mailbox, to see if your email address is functioning as intended. You can also see if your email address has been set up correctly to be receiving emails.
I hope the above is useful to you.
Best regards,
GemPages Support Team