Direct from Shopify …
** FYI Supression list **
Email notifications can go to the suppression list for a variety of reasons, even if it’s a new store that has never sent email before. Here are some possible reasons:
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Email address is invalid: If the email address is invalid or no longer in use, the email will bounce back and be added to the suppression list.
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Email is marked as spam: If the email is marked as spam by the recipient, it can trigger spam filters and cause future emails to be added to the suppression list.
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Email is not relevant: If the email is not relevant to the recipient or is sent too frequently, they may mark it as spam or unsubscribe, which can cause future emails to be added to the suppression list.
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Email is flagged by email providers: Email providers like Gmail or Yahoo may flag emails as spam or suspicious if they contain certain keywords or phrases, which can cause future emails to be added to the suppression list.
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Technical issues: Technical issues with email servers or email clients can also cause emails to be added to the suppression list.
The ONLY WAY to check if your store is one the supression list ( and no emails are being actually sent by the store ) is to contact Shopify support ( chat is fine ) and ask if you are on the supression list, and ONLY they can remove you. Until the next incident above then you will go back on again.
Smash the likes if this helped, or PM me if you need any help on anything shopify and your store.
2 Likes
Had to contact shopify customer service after correcting spf. All fixed now.
Thank you Dan.
Are you able to assist us as well? Our website’s contact page hasn’t been working for a while. Not sure if it is our theme or it is a DNS issue? Thank you
Hi my contact form isnt working either! Please help! My website is https://peoniesandlime.com
ty.
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I PM’d you ElleElle23, smash the likes !!!
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Hey Dan,
I have a simulair issue on my website, are you able to check if it the TXT record?
The contact form is not sending out any emails.
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LOL, whats the stores URL ? my crystal ball is in for repairs atm
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Your tips helped me a lot! Thanks Dan,
this is golden: include:shops.shopify.com
My hoster also suggests adding the DKIM keys to the DNS. But it already works again so far.
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happy it helped, SMASH THE LIKES !!!
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I tried adding the DKIM to my email hoster too, but that broke things down again. So only the DNS include is sufficient. (My setup is Shopify => Namecheap => local email hoster)
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Actually, I am not receiving anything anymore. I received some Contact Form notifications but no longer (tpaviationart.com).
My domain is at namecheap, but email is stored at a dutch hoster.
I wonder if the DKIM and TXT SPF records as well as DMARC should be removed from NameCheap and only be put at my Dutch mail hoster.
Thanks
Remove DKIM, remove DMARC. Keep
v=spf1 a mx include:shops.shopify.com ip4:195.211.72.0/22 ip4:141.138.168.0/21 ip6:2a03:3c00:a001::/48 ip6:2a03:3c00:a002::/48 ~all
with all that spaghetti, then wait a few hours for the world to update ( DNS propagation ) then open a chat to shopify support and remove your store / domain off the “supression list” again ( cause you broke it and likely added yourself again to santas naughty list).
Forget about what your provider says. DKIM DMARC ignore IMHO if you want a functional shopify form and to stay on Santa nice list ( off the shopify supression list ). You had it working before you added it !!
Then smash ALL my posts with likes and everyone will be happy, and good karma spreads around the world.
Hi GCWebTeam,
Could you please review our DNS settings for nookcollections.com.au, our contact form was working and now it isn’t?
Appreciate your posts & assistance!!
Teagan ,
v=spf1 a mx include:shops.shopify.com include:_spf.google.com include:_spf.mx.cloudflare.net ~all
this as the ONLY TXT spf record, wait 48 hours, then hit up chat shopify support to “ask to remove from supression list” then BINGO. Do in chat so they can check, remove , test all at the same time. If they are getting an error back, let me know what it is.
MX cloudflare ?? thats new
Smash the likes cockroach !! hahah
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Hi Dan, Can you please help us out?
Our contact form HERE was set up and running smoothly when we launched the site. It was sending notification to our info@ business email when we received new submissions but have been informed that new contact submissions have been filled out since then and we haven’t received anything.
we have this contact form connected to klayvio as well and thats working. when the submission is sent through their email is added to the list.. we’re just not getting notified.
Can you please help us out on this?
thanks,
Andrew,
If the form is Klaviyo, then Klav is sending the notification email, ask them what magic they need added to to SPF record. Shopify only sends emails from the stores themes contact form. Direct your enquiry to Klaviyo, shopify doesn’t send notifications on behalf of Klaviyo form submissions.
SMASH THE LIKES !!!
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NonyDesignCo,
your contact page;
https://www.nonydesignco.com/pages/lets-chat
is using some “public.honeybook.com” service thru an iframe, direct your problems in that direction.
this is a shopify community, and they dont pay me at all for all this support.
Hi Dan,
I’ve made the same DNS Change but still my contact forms are not sending the emails to me.
Please help.
Thanks,
Mouli
Hi Mouli, my crystal ball is still foggy, can you please telkl me the store URL?
Basically once you have made the DNS change and waiting for the update to get around the world, you still need to contact shopify support ( in a chat is best ) and tell them you have made the correct changes and to check if you are on the “supression list”, and then test the contact form.
Making the DNS change alone will not fix. Once you are on the “supression list” shopify no longer sends any emails from the form until you are removed from the list.
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www.precisionmodelworks.co.in
apologies, i thought i had mentioned the website