Hi,
recently this issue has come up on my product pages. It’s only on mobile and as you can see the spacing is way off, you have to scroll down about two pages to see product information. It wasn’t like this a few days ago and I haven’t done anything to change the page. Can someone please help!
Thankyou!
hello @Tomdb
Please provide website url and if your store is password protected then also provide password So I will check and provide a solution here.
Hi @Tomdb your website works fine on my phone. Have you tried checking your website in incognito mode or another browser?
Hey @Tomdb .
Thanks for reaching out.
I appreciate you letting us know which theme you are using at the moment. Would you be able to share the URL for the store?
Since I cannot look at the specific product page, I can offer some troubleshooting methods to getting your product page to display correctly. My first recommendation is to clear the cache on your browser. If you notice that the product page is still not loading fully, I would suggest using another browser. As for example, if you are using Safari try this action on Google Chrome.
My second recommendation is to roll back to an older version of your theme. If you would like to roll back the theme, you can navigate to Online store > Actions > Edit code. I took a screenshot from my test store to show you the section I am referring to:
Once you are editing the coding of the theme, you can roll back the files prior to when changes have been made.
Additionally, you can speak with a Shopify Advisor by logging into your store through our Contact Us page to have the product page looked at a bit closer.
Looking forward to your reply!
