Why is my domain's CNAME record not directing to Shopify?

[Olivia_J_1]

My domain was initially connected without any issues. However, unexpectedly, a warning message appeared stating: Your domain’s CNAME record is not directing to Shopify. Please refer to Picture 1.

When I attempted to add a CNAME record on the GoDaddy website, an error message occurred, as shown in Picture 2.

I was advised to update my Shopify’s IP address to 23.227.38.65, but the existing Shopify IP address is 23.227.38.32 and cannot be modified or removed. Picture 3.

Is there anyone who can offer assistance with this matter?

[azamgill]

Hey @Olivia_J_1

Look for any records with the name “www”. You might have multiple records like A, CNAME, or even TXT records with the same name. Delete or modify the conflicting record.

Also as per dns checker your record is point to 23.227.38.32 . you can check this screenshot

[azamgill]

oliviajewellery.com.au is also accessible for me.

[system]

Hi there, @Olivia_J_1 !

I can see you’ve already got some advice shared here by the Community, that’s great to see!

I’d definitely check to see if there are any other CNAME records in place, or indeed any other records that refer to ‘shops.myshopify.com’, and remove them, leaving only the correct one (shown in your screenshot).

If you’re unable to get this working yourself, you can reach out to GoDaddy support here, who’ll be able to provide support for their domain hosting.

All the best!

[SweetpeaSapphir]

I am also having the same problem, have you managed to sort it out? If so would you be able to let me know how please, many thanks

[system]

Hi there, @SweetpeaSapphir !

Would you have gotten a notification about your domain’s DNS records such as the CNAME notice originally shared above?

If so, could you share an image of this message as you see it so we can check this out with you?

Most likely, if you’re using a third-party domain with your Shopify store you would need to ensure that there is only one CNAME record in place.

Make sure that the only CNAME record attached to that domain is for ‘www’ and that it leads to shops.myshopify.com.

You can go ahead and remove any other CNAME records in place there.

Bear in mind that it can take about 48 hours for DNS changes like this to update online depending on where in the world you are.

You can refer again to our guide on connecting an existing domain to Shopify to see the DNS records you’d need for your third-party domain.

If you’re not able to get this set up by yourself, let me know as much as you can about how this appears for you (including screenshots of any error messages or directions you see) so we can work on this together!

[BillE1]

Similar recent notification about CNAME with domain with GoDaddy. This is a bit out of my tech acumen so any insight/solutions would be appreciated. Here are screen shots.

[tasmithola]

I have the exact same issue. Did you end up getting it resolved?

[BillE1]

Have not

[SweetpeaSapphir]

I contacted go daddy and they sorted it out for me as my domain name is with them

[BillE1]

Thx I’ll try that next