I can create a logo using Hatchful by Shopify. But even though I tried many different things, when I click on the link sent to my e-mail, the downloaded file is an empty zip. I tried many combinations but it always comes up empty. What is the solution?
3 Likes
I have the same exact issue with any logo I create, and it doesn’t matter what device or browser I have tried.
same here i’m having that issue as well.
Try clearing your browser cache and cookies, then attempt to download the logo file again. If the issue persists, reach out to Shopify support for further assistance