Why is my Instagram shop still pending review after 2 months?

Shopify Apps

Topic summary

Main issue: An Instagram business account connected to Shopify remained “Pending review” for over 2 months despite meeting all eligibility requirements (Shopify support ticket ID 22137796). An image was referenced but not essential to the outcome.

Key details:

  • Merchant states full compliance with Instagram Shop eligibility and sought help to resolve the prolonged review.
  • The delay’s cause was not explained by Instagram or Shopify in the thread.

Latest update/outcome:

  • Original poster reports resolution: their Instagram shopping account was approved after they persistently contacted Instagram “in every possible format” until they received a response.

Follow‑ups from others:

  • Multiple users report the same prolonged “Pending review” status and ask exactly how the OP contacted Instagram.
  • No specific contact methods or steps have been provided yet.

Status:

  • Partial resolution. OP’s issue is resolved via direct outreach to Instagram, but actionable details are missing.
  • Thread remains open/ongoing, with unanswered question: which exact channels and steps to contact Instagram effectively.
Summarized with AI on November 25. AI used: gpt-5.
1

Hi there,

We have a support ticket number for this query if you wish to review historic correspondence, ticket ID is 22137796

We connected our Instagram business account to Shopify but it has been pending review for over 2 months now. (please see image below)

Tonyola_0-1612864824555.png
Tonyola_0-1612864824555.png593×268 8.68 KB

We have adhered to all the eligibility requirements and cannot understand why the account has not been approved after so long.

Please help us to rectify this issue at your nearest convenience.

Thank you in advance,

Tony

2

How did you resolve this issue? I’m going through the same thing.

3

I had to contact Instagram on every possible format before I got a response and was able to have my Instagram shopping account approved.

4

Would you mind sharing how you contacted them? I am going through the same thing and I am having no joy. It would be much appreciated thank you.

5

how did you contacted them?