I don’t know why my shop was suspended and inaccessible
Hi @JohnOliver
With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.
You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "inactive store " and select Search. On the following page, scroll down to Get Support and click Continue and you’ll be presented with options to contact their Support via chat, email, or schedule a call-back.
I hope this helps.
All the best.
1 Like
Hi there, @JohnOliver !
Definitely can’t go wrong with what @AvadaCommerce has said.
Also, you can refer to your email as well. If the account has been suspended, a direct email from one of our teams responsible for this should be in your inbox explaining as to why and possibly more information on how to go about fixing this matter.
Definitely let us know how this works out for you.