Why is my online store currently unavailable?

I got such an error when I added a credit card to buy a domain, can you help me?

May your store has been closed by Shopify and you may need to contact with them to solve this issue.

Hi @Aziz14

Welcome to the Shopify Community.

It sounds like you have recently added a payment method to your Shopify store, and soon after you noticed that your store is currently unavailable. That certainly isn’t an ideal situation, so I would be happy to clarify the next steps that you can take.

I would suggest first checking your email inbox to see if you have received anything which might explain what happened - check the spam/junk folders too just to be sure. Feel free to reply directly to this email, which will be your direct line to the team handling this matter.

If you haven’t received anything, and you cannot log in to your Shopify admin to see further information, then please reach out to our support team directly through our help center here. We can take a closer look at this issue, and explain the next steps involved.

Here via the Shopify Community, we cannot access your account, so contacting us through an email ticket or the help center linked above will be necessary on this occasion.

Let me know if you have any further queries, and I would be happy to help!