For some reasons my store stopped functioning, I can not access my shopify account nor my website. Please reactivate it for me, because I am about to lose sales. Thank you in advance.
Ticket number: 26595549
Hi, @Masksquid
I’m sorry to hear your store has stopped functioning and that you are not able to access your account or website. I completely understand that this would impact your business, and can explain the best next step for you. We are not able to provide account-specific support via the Community at this time, which means the best next step is to reach out to our Support team directly about this issue.
I can see you posted a ticket number, have you already spoken with our Support team directly about this issue? If this is a previous ticket, my recommendation is to contact our Support team and speak to one of our Support Advisors via live chat or callback. These two methods are live interactions, and will be the fastest way for our team to look into this issue with you.
To reach our Support team, follow the link to our Contact page, then login to your store. If you are unable to login, you can click Continue without logging in. Next, search the topic your are having troubles with, for example “store unavailable”. From there, look for the option to Continue to get support. You will then be promoted with the options for live chat, callback request (when available) and email. I recommend a live option for this issue, due to it’s urgency.
If you have already spoken with our team through live chat or callback about this issue, and are waiting a response for our team, the best thing you can do is sit tight and our team will get back to you as soon as possible.
Thank you for providing enough details for your issue for me to understand what is happening. I do understand it’s importance and urge you to reach out to our Support team directly if you have not already.