Why is my online store's payment processing not working?

Shopify Discussion
1

Hi there,
I’ve been trying for a few days to start up an online store as well as start my Shopify subscription. Each time I try to submit my payment for the subscription a message is displayed that says it won’t be accepted by the Shopify payment service provider. Additionally, each time this happens my store becomes inactive. It’s a little bit frustrating simply because I’m just getting started and this seems like it’s supposed to be the easiest step. I’m not sure where to go from here. I appreciate your help.
Thank you,
Alexis

2

Hey, @ats707 .

Thanks for reaching out! I’m excited to hear that you’re opening a new Shopify store. I’m happy to look into this with you.

Before we begin, may I ask which payment method you’re attempting to use to open the account? It’s important to note that you can pay for your Shopify bills (one-time or recurring) by using the following payment methods:

  • a valid credit card from Mastercard, Visa, or American Express
  • a debit card that is co‑branded with Mastercard, Visa, or American Express
  • PayPal in some regions (If you’re based in the United States, then you can’t use PayPal to pay your Shopify bills).

For more information, check out: Why was my Payment Method Rejected? If your payment method meets all the requirements, and you’re still facing setbacks, please reach out to our support team so that we can take a closer look.

As we cannot provide account-specific assistance in the Community, please visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click 'Continue’.

Please let me know if you have any questions about that. In the meantime, I’d love to learn more about your new business venture. What type of products will you be selling?

3

Hey, @ats707 .

Just checking in with you here! I want to ensure that you receive all the support you may need regarding your subscription payment. Please don’t hesitate to let me know if there’s anything else I can do to help.

Warmly,