Why is my page not loading correctly in the editor?

Technical Q&A

Topic summary

A Shopify store owner is experiencing an editor compatibility error that prevents their page from loading. The error message appears reversed/mirrored and indicates the page failed to load due to either an unsupported URL or a redirect issue.

Key developments:

  • The problem has persisted for an extended period
  • Screenshots show the reversed error text in the Shopify editor
  • A respondent suggests this is typically a theme file issue rather than a domain problem, recommending verification that the template exists in the code files
  • The store owner contacted Out of the Sandbox (their theme provider), who reported being unable to register the theme because the store appears to be down
  • Out of the Sandbox indicated this seems to be a Shopify platform issue and recommended contacting Shopify support directly

Current status:

  • The issue remains unresolved
  • The store owner has made various attempts to fix it without visible results
  • Next suggested step is to contact Shopify support to investigate why the store is inaccessible
Summarized with AI on November 16. AI used: claude-sonnet-4-5-20250929.
1

help!

hi,

this message show up when i try to go online..its been like this for some while now..

This page is not compatible with the editor due to one of the following issues:

  • Page is redirecting to an unsupported URL
  • Page failed to load due to an error
2

Screenshot 2023-10-09 at 18.16.14.png
Screenshot 2023-10-09 at 18.16.14.png2304×1326 212 KB

3

Screenshot 2023-10-09 at 18.17.31.png
Screenshot 2023-10-09 at 18.17.31.png2090×1404 399 KB

4

This 90% of the time has to do with the theme files themselves and nothing to do with domains.

If your trying to edit a particular template make sure it actually exists in the code files.

If you need this debugged then contact me directly by mail for services.
Please always provide context, examples: store url, theme name, post url(s) , or any further detail.
Contact Info in signature.

5

Hello Paul,
I have been in contact with Out of the sandbox, this is their response..:

" I wasn’t able to register your theme on your behalf as your store is
down. This looks like a Shopify issue. Have you reached out to Shopify and
check why your store is inaccessible? "

So now I have been fiddling around for a bit, with no visible changes to
the store…

I would love it if it could be solved. Perhaps another name for the shop
would do the trix?

Kind regards, Dyveke