bff-cases.myshopify.com is my store. This store is unavailable after i paid for it.ticket number is 28583690.is my support ticket but shopify is not responding me and not opening ma store. Kindly freopen my store. Thanks
Hi @Wiliam3
Thank you for your question.
You should contact them directly again through email, phone, or live chat to obtain support. I’m attaching a link here in case you need it : https://help.shopify.com/en/questions#/login.
I hope this answer would be helpful.
But how do I talk via chat? I don’t think this option. I’ve already sent an email but so far no one has replied, I’m sorry but your answer was not helpful. Thanks for trying to help me.
I hope it is working fine now :
Please check : https://www.awesomescreenshot.com/image/20911249?key=6dd47b8b5d68c3cccb15f7052146f698
Hi @Wiliam3
You could follow these steps below to get a live chat with them:
Step 1: Go to https://help.shopify.com/en, click Get Help at the bottom and this screen will show up.
Step 2: Click Chat with us and fill out all information is required as the picture below:
And that’s it! Send your questions to Shopify, and they will get back to you in no time.
1 Like
@Shilpa_Sood Thanks for trying to help me. The website is working, but the store’s admin panel doesn’t work, I can’t access the orders, I can’t do anything. And although the site is working, customers are unable to finalize the payment.
@AvadaCommerce Now I can talk to chat. Thanks a lot for the tutorial. I still haven’t solved the problem. but your answer was really helpful.
Hi @Wiliam3
Thank you for keeping me in the loop.
Happy to hear that you could connect to live chat. Hope that your issue will be sorted out soon.
@AvadaCommerce I’m really glad you helped me.
I managed to solve my problem and my store is working again.
Thank you very much, I wish you happiness and success.
Hi @Wiliam3
I’m happy to hear that. If you find it helpful, please help me mark it as a solution.