Why is my payment account on hold and how can I resolve it?

Shopify Discussion
1

DEAR. SHOPIFY SUPPORT

HI i need to talk to someone from the shopify team about my account heres what it said

Yo**ur Shopify Payments account is on hold
Your store can’t accept new orders with Shopify Payments.

Your payouts from Shopify Payments are on hold while we review your account

Contact Support for next steps on this standard review. This hold does not prevent your customers from checking out.

this is what its saying at the top of my shopify account and i need help from shopify support to figure this out or and find out what is going on

2

Hey, @armadavermonii ! Welcome to Shopify Community!

According to the message on the banner in your admin, you’re going through a standard review and you’ll need to contact our support team for the next steps. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request and speak to our support team via live chat, callback or email.

After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

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