Hello!
I am setting up my store and while reviewing the products and descriptions I realized that the price that I set up the product for on admin is not the same price when you see the page online at www.beyondthehorizonenterprises.com. The price is set up as $66.99 and it is showing up on the website as $90.00. Does someone knows what is going on here and how to fix it. I will appreciate any help. All pricing should be in US dollars.
Hi @pilotrosario7 ,
Can you specify which product you’re seeing the difference in prices for, please? Is this happening to a single product, multiple products, or all of them?
Please also check and see if you have a currency coverter app on your store as it’s possible that such an app would be automatically converting your product prices from USD to another currency. I’d also recommend to check that you do have USD set as your store’s default currency; you can check this Settings > Store details:
Can you also please tell me if you use Shopify Markets and/ or any of our international pricing features? Lastly, which theme are you using on your storefront?
Hello Victor! Thank you for reaching out. To answer your questions:
1- It is happening on all the products, 2- I am not aware of currency converting app been installed. I looked and didn’t see any. 3- I have US dollars (USD) set as default. 4- I do have United States as primary market and “Other Markets” set up that includes Canada and International.
It is with all the products single products or products with variants. It is not showing the correct price for the variants.
Hi @pilotrosario7 ,
Thank you for clarifying all of that. It is not immediately obvious why this is happening based off of the information you have provided, so this is something I’d recommend [contacting our support team](The page you were looking for doesn’t exist (404 Not found)) about. They can authenticate you on your account, access your store, and try to replicate this on their end. We can then troubleshoot this in more detail.
