Hi!
So our store has gotten 3 rounds of funding from Shopify capital - they’ve always went through within 2-3 days max.
We received a funding offer on 10/4/22, which we accepted. Originally our estimated funding date was 10/6, then it moved to 11/6, then it moved to 10/14, then it moved to 10/21 & now the estimated funding date disappeared all together.
I’ve reached out to support a few times and keep getting the same generic response “the capital team is backlogged and you have to sit tight until they get back to you”.
Has this happened to anyone else? If so, what was the outcome?
It’s really disheartening that you cant reach anyone from the Capital team directly.