My side was down I can’t startup
Napta group
Hi, @NAPATA !
Thanks for reaching out in our Community forums and for sharing your store link, I’d be happy to help.
It sounds like your store is down and you are unable to access it. Are you able to confirm whether your storefront is down, or you are having trouble logging in? Before contacting support, here are a few troubleshooting steps you can try out:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
- Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
If the issue persists, We’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
https://zzfuqll3yf2vmeah-62359470256.shopifypreview.com
It’s not work .
Hi again, @NAPATA !
Thank you for following up and for attempting the local troubleshooting steps.
The preview link that you shared has expired. Are you able to send a new link, or share your store’s URL? This way, I’ll be able to see if your storefront is accessible. You can also reach out directly to our support team via our Help Center for more account specific support.
I’m looking forward to your response!