Hello dear sellers,
I am new to Shopify and have built my store. It is almost finished, but at the moment, I still have the problem that it says “SSL pending”. A guide said that it might need up to 48 hours, but since I have connected my domain, 2 weeks are already over. The shop has a password at the moment and I’m using the Standardplan. A new domain has already been saved and is successfully connected to the store. Any ideas why SSL is still pending?
Thank you very much,
Best regards,
Dennis
Hi, @Denny101 !
I’m Helen from Shopify Support. Thanks for your question and your patience; The SSL most definitely should have provisioned for your domain within 48 hours of connecting it. So, let’s get to the bottom of this for you!
Did you purchase your domain through Shopify? Or is it being hosted by a third party site?
If it is being hosted off of Shopify, please login to your domain host account and check that your DNS settings are as follows to ensure that the SSL is not being blocked:
For assistance with checking or editing these parameters, please reach out to your domain provider directly, and allow up to 48 hours for your domain to fully propagate after any changes are made.
For a domain being hosted by Shopify, please check the same DNS settings from your Shopify admin by going to ‘Online Store > Domains > Manage > DNS Settings’. Let me know if you need a hand with this.
Keep me updated with how it all goes. Once you have confirmed that your DNS settings are correct feel free to reply back to this thread with your domain name, and I am happy to look further into it from my end to be sure we get it all connected up properly before you remove the password from your storefront.
Hello Helen,
Thank you for your detailed information about the SSL certificate. I have just changed the settings as you described together with the support of the domain provider almost 3 days ago, but SSL is still pending.
Thank you for the offer to check it in detail. The domain is stubenpfoetchen.de
Best regards,
Dennis
Found the problem.
There was an extra dot in the domain settings at my provider that caused the problem.
Thank you really much for your help:)
That’s great, @Denny101 ! Thank you for the update.
Let me know if you have any more questions or concerns.
Hey Helen
We are having the same issue… now we do have two ‘A’ names. Looking at my screenshots, which the safe one to remove?
Thanks
Mark
Hey, @Mark_Brown_1 !
Thanks for reaching out. I suggest removing the A Record with the Name set as ‘www’. For the A Record remaining please enter ‘@’ into the Name box, and save the changes.
Once the DNS Settings are adjusted, it can take up to 48 hours for the SSL certificate to provision. However, I am happy to check on the status of it from my end in the meantime to be sure it is connected correctly. If you would like me to do so please reply back with the url, and I will gladly look into it.
Hey Helen that would be great it’s www.editorskeys.com
Thanks for your reply, @Mark_Brown_1 .
I took a look. The connection is correct from my end, and the SSL certificate has now fully provisioned!
Let me know if you have any other questions or comments.
Hey Helen
Oh that’s great thank you! It’s now not mentioning the SSL at all, is that correct?
Thanks so much for your help.
Thanks
Mark
You’re very welcome, @Mark_Brown_1 !
You can confirm that the SSL is provisioned from your Shopify admin by going to ‘Online Store > Domains’. You can also check it by going directly to your website. The security information is available in the browser bar as seen below:
All the best,
Hi Helen
I am also having the same SSL certificate issue. We have checked everything that you have listed above and would appreciate it if you can look at my store as well.
Hey, @makjay .
Absolutely! I am happy to take a look at this for you.
Please check your email. I have sent you correspondence so that we can proceed with the next steps.
Thanks,
Hello ,
could you have a look at my domain to and tell me what is wrong with the ssl ?
i can´t find it in Store/domain..
Let me know what info you need .
thank you
Hello, @Aiky !
Thanks for reaching out.
Once your domain successfully connects, the SSL certificate will provision automatically. There won’t be any notices within your Shopify Admin specifically stating that it is there. A notification will show however, if the SSL certificate is not provisioned.
Therefore, when you go to ‘Online Store > Domains’ in your Shopify admin, you should only see a green ‘Connected’ notice like in the screenshot below:
What are you seeing on your Domains page? Is there a yellow or orange notification saying ‘SSL Pending’ or ‘SSL Failed’?
Hi Helen
My issue has been sorted from another ticket. Thank you for getting back to me.
Thanks for your reply,
actually i got this message from my domain host so I’m not sure if the problem comes from you or them.. .
``Nos ponemos en contacto contigo debido a que no es posible realizar la emisión del certificado SSL para www.bluemarin.es debido a que este tiene configurado un registro CAA que lo impide, el registro en cuestión es el siguiente:
shops.myshopify.com. 1800 IN CAA 0 issue “digicert.com”
shops.myshopify.com. 1800 IN CAA 0 issue “globalsign.com”
shops.myshopify.com. 1800 IN CAA 0 issue “letsencrypt.org”
Para poder realizar la emisión del certificado SSL será necesario que elimines dicha entrada o configures también la de Comodo:
shops.myshopify.com. 3600 IN CAA 0 issue “comodo.com”
Este cambio deberás realizarlo en Shopify. Avísanos una vez realizado el cambio para poder relanzar la solicitud de emisión del certificado SSL. ``
Hope your Spanish is good 
i can’t find in the hosting these details so maybe its somewhere on Shopify ?
Thank you for all of the information, @Aiky !
I used Google translate to read the message from your domain host, and the issue appears to be on their end; They mention your DNS settings contain a CAA record, which can be a reason for SSL issues. Therefore, I recommend contacting them directly and providing them with these DNS settings to have them adjust as needed.
If you are not seeing any ‘failed’ or ‘pending’ notifications about your SSL certificate from within your Shopify admin, then it has successfully been provided by us.
Let me know how it goes.
My pleasure, @makjay !
I am happy that you were able to get it sorted out, and I appreciate you letting me know that it has been resolved.
All the best,
Just to confirm, if we see the green “connected” in the domains page under the online store, the store is connected with SSL provisioning?
And if we see anything but that, then there is some issue with the SSL for the website? Thank you.
