I added a staff member to my shop and gave him necessary permissions but the shopify inbox keeps telling him he’s not authorized to use the app
what shall I do?
Hi @Savvyshop .
Which permissions did you give to your staff member? We have a help centre document here that lists all the required permissions that a staff member needs to have in order to access Shopify Inbox.
If your staff member is still having issues accessing Shopify Inbox however, even with the permissions listed on the help guide, can you get them to follow the troubleshooting steps below?
- Try to access Shopify Inbox via an incognito window
- Or, they can use the usual browser that they normally use, but to clear the browser’s cookies and cache
- They can also try another browser. For example, if they’re using Safari, they can try accessing Shopify Inbox on Chrome or Firefox
- They can also try to use another device, such as a mobile or a tablet
If the issue still persists after following the steps above, either yourself or your staff member can get in touch with our live support team so that we can investigate this further from our end.
To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with the heading ‘Contact support’, and you can scroll to the bottom of that page to select your preferred contact method with our team.
Nice to see that you’re using Shopify Inbox on your store though! We’ve seen how valuable Shopify Inbox has been to merchants as it’s helped a lot of them make fast and personal connections with their customers. Feel free to take a look at a couple of case studies below on how Shopify Inbox has helped these stores grow their sales: