Hi, so I have searched and searched and tried everything under the sun but nothing works. How come after setting up shipping etc my store will still only ship to the USA. What is there that I’m not doing right…do I need to change plans to ship to other place or?
Hey, @SnazzlePops ! Welcome to Shopify Community!
When the countries you ship to are not showing as expected on your checkout, it’s typically an issue caused by your shipping settings, specifically your shipping zone. Have you set those countries as shipping zones in your shipping profile? You can double-check and add them as shipping zones or add them to existing shipping zones if needed by following the steps on this page.
If the countries you wish to ship to are already set up as shipping zones, the other common possible cause of this is that the countries haven’t been set up in the Shopify Markets area of your Shopify admin. If you have access to the feature, you can head to Settings > Shopify Markets to check if the countries have been activated. If they haven’t been activated, you can click Manage > Activate market for the relevant markets. This will allow the customers to select those countries at the checkout.
If you’re still unable to resolve the problem, it’s best that we take a look at your checkout and settings to pinpoint the cause and advise a solution. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
Thanks Summer!
I’ll try your suggestions and see how I go ![]()
Perfect! Yip it was the fact I didn’t have markets activated. Thanks heaps!
Awesome! Glad it was an easy fix, @SnazzlePops . Thanks for the update!
If you ever need guides on selling internationally, the following resources will come in handy.