I pointed my existing website to my shopify domain… no biggie, I thought. It showed up for about 5 minutes, just long enough for me to search and make sure site was acting the same on shopify as it does on stand alone host…
But as soon as I made the shopify public… my website can’t be pulled up? I get a 403 FORBIDDEN code? So I clean out my browsing history cache and cookies… and now I have a “default” DAWN storefront when I click on my shopify domain… instead of my redirected website. WTF is going on?
It says SSL certificate pending… which I know can take about 24 hours… and my site is already SSL compliant so I’m at a loss and have not been able to find a direct source for shopify help… So I am bringing this heap of a problem to you all. My free trial ends in 11 days… and thus far… not too impressed! Any ideas,
Thank you for sharing that information about what happened when you tried to connect your domain to your online store.
This is definitely a unique situation, especially if you are not seeing the correct storefront after connecting your domain. One possible cause of this could be that a store that is no longer in use had the domain connected to it before the domain license expired. Meaning that the domain is connected to Shopify, but currently pointing at a store other than your own. This is something our live support can easily resolve for you if that is the case.
I would recommend having a screenshot of your domain host admin as proof of ownership for the domain and a screenshot of your DNS configuration as well. Once you have those, you can contact our live support through this link: Shopify Help Center - Contact Support.