I had placed an order for apparels on a Shopify store Shirtworldhub on 26th September.
I have no intimation / communication about delivery from this store.
I have seen other complaints about this store on your forum.
How do I get an answer from them ? I have made attempts to contact them. Sent emails as well.
I have raised this issue with you guys as well ! to no avail.
Can you help ?
Tarun
Hi @TarunM
Thanks for reaching out here to explain your issue. You are very welcome here in the Shopify Community.
I understand that you have placed an order on a store you believe is using Shopify, and have not yet received it. It is never a nice situation when an online purchase doesn’t go as planned, so I would be happy to help steer you in the right direction here.
Shopify is the platform that many businesses use to sell both online and in person. However, we do not have any involvement in the day to day running of the stores - this means that we have zero visibility of things like orders & returns etc. We are unable to provide any extra information than the store can themselves offer.
With that said, I understand how you must be feeling and I would like to try to help you out as much as I can. We usually recommend contacting the store first via whatever means possible, which we have more information on here. However, you mentioned that you have already tried this and the store has not replied yet.
After trying your best to contact the store, we would then suggest waiting 30 days for your order to arrive. If it doesn’t arrive and you haven’t heard anything back from the store by that time, then you should reach out to your bank/payment provider to discuss refund options. You can also submit a complaint against the store by using this link here.
I hope this information helps, and I do hope you manage to get this resolved soon.
Hi @Rick_14 ,
What I capture from your response is that you are NOT responsible for any wrongdoings of businesses on your platform !
To respond to your solution I HAVE raised the issue with the brand but to no avail- something i have ALREADY mentioned in my complaint.
Secondly if you CARE to do diligence you will realise that this brand is a repeat offender !
Lastly my request would be for you as a platform to show HONEST intent and RESPONSIBILITY for businesses transacting on your platform as these things were NOT screaming out when I actually carried out the transaction !
Look forward to non-template response !
Tarun
Thanks for the quick reply @TarunM
I understand your feelings on this matter, and I know this is a less than ideal situation for you to be experiencing. I am sure I would be feeling the same way if it was me who was dealing with a negative online purchase experience.
You mentioned you still haven’t heard back from the store or carrier, but less than 30 days have passed (you mentioned the order was placed on the 26th September). In this case, it would be worth waiting until 30 days have passed, and then getting in touch with your bank or credit card provider to explore more options. (This is because they usually require that at least 30 days to have passed before they can take any action.)
I would love to be able to examine your order status or even provide you with a refund however we are unable to intervene in the order process, as it is conducted between you as the buyer and the store as the seller. Shopify is a platform for eCommerce businesses. We have no hand in the day-to-day running of the store that you purchased from, and also cannot confirm if the store is actually using Shopify or not.
With that said, we do take fraud extremely seriously on our platform, and regularly monitor stores for any sort of illegal or fraudulent activity. If you believe this store in question is fraudulent, then I would encourage you to gather as much information as possible and reach out to our support team using this link here. We can send this over to our Accounts team to investigate the store, if in fact this store happens to be using our software/platform. Keep in mind, that this investigation would not resolve your specific request and your best course of action is still to contact your bank/credit card provider. Also, we are unable to share the outcome of any investigation. I wish you all the best with this and do hope you manage to get a satisfactory resolution soon.
Hi Rick,
In this day and age no one waits for 30 days for a solution / delivery !
You guys seemingly want to wash your hands off this issue and I am taking this matter to the consumer forum as I have noted another complain against the same business on that platform.
What I would appreciate is that you treat this matter with empathy and conduct an enquiry on this apparently fraud business on your platform.
Tarun