I am based in the UK and currently only take orders from UK customers, but since the start of the year, I’ve noticed that some of my orders show item prices excluding VAT and others show them including VAT. I’ve also noticed that when the VAT is excluded from the item prices, Shopify includes VAT for the shipping fee.
As it doesn’t happen on every order, I’m wondering if this is some kind of bug?
It happens on random items/orders and doesn’t seem to be related to where the customers live - all my orders are from within the UK.
Lets be honest, shopify is very very bad with that kind of stuff (taxes, multi options etc.), but shines with other integrations.
Iam still confused why they are operating within the EU and have not done anything about (rounding issues, etc.). Taxing, setting up differnt taxes on items by tags etc. Issues with Shipping calculation when you have differnt taxes in the order cart.
You can see their focus is on US and Canada, and don’t care about EU clients, well maybe they care if you are using shopify plus.
This behaviour can occur when the setting to Include or exclude tax based on your customer’s country is checked, and the customer goes back a step in the checkout to use an accelerated checkout method like Shop Pay, as your customers did in the examples of orders XXX and YYY. The prices are reverted to their pre-tax value, and tax is seen separately in the final stage of the checkout.
Our developers are aware of this and are working on improvements to the checkout flow with accelerated checkouts. It’s important to note that you are still properly displaying the price with VAT included on the product page and in the standard checkout, but I understand that it could confuse customers, and we are working on improving this. I see that you have turned the Include or exclude tax based on your customer’s country feature off, and that will also avoid this display issue. Thank you for your feedback on this.
I turned the feature off because it was charging customers the wrong amount, not as a solution.
I am also facing the same problem on my website, Some time it separating vat and sometimes showing with vat..some customers are complaining about wrong prices, is anyone found a solution for it?
