Price is showing double when i click on the item as well as in the checkout section. I don’t know what to do. Someone please help!
Topic summary
Item prices are displaying twice on product pages and at checkout; screenshots are provided illustrating the duplication.
Key guidance offered:
- Verify Markets > currency formatting settings; double prices in the Shopify-hosted /checkout are likely caused by currency formatting and should be escalated to Shopify Support.
- Distinguish between /cart (theme-controlled) and /checkout (Shopify-hosted). If duplication appears only in cart/site, it’s probably a theme issue.
- Troubleshooting steps suggested: restore a backup, install a fresh Dawn theme if minimally customized, or roll back recent theme file changes.
Context and recent updates:
- Affected stores use the Dawn theme; one store URL was shared.
- Another merchant reports the same issue persists after updating to Dawn 13. Their “currency codes” setting is on and they’re unsure if it should be off. They note the problem began within the last week without any settings changes.
Status:
- No confirmed resolution yet. Next steps depend on whether the duplication occurs in /checkout vs /cart and outcomes from currency formatting adjustments or theme rollbacks.
Note: Screenshots are central to understanding the issue’s presentation.
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Hi @ShopElectSelect check your current formatting settings
https://help.shopify.com/en/manual/markets/pricing/currency-formatting
This doesn’t help i don’t know if it’s coding that’s wrong or something else!
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Anybody with specific knowledge on why this is happening please help! throwing random solutions isn’t working. I tried everything but it’s not working.I believe its coding! Thank you
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note: /cart IS NOT the checkout , avoid using these terms interchangeably.
If it’s showing on the site and /checkout it pretty much has to be the currency settings.
If double prices are showing in the shopify hosted /checkout process contact shopify support directly.
If by “checkout” you mean the cart, but the issue DOES NOT show in /checkout then it probably is a theme issue.
If this issue is new either restore a backup if you have one, or try a new theme install if you haven’t customized your theme much.
If you or an app changed theme files try a file rollback https://help.shopify.com/en/manual/online-store/themes/theme-structure/extend/edit-theme-code#roll-back
If you need the theme debugged then fixed then then contact me by my email for services.
Contact info in forum signature.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.
Good Hunting.
My theme is Dawn and the url to my store is below. I can’t figure out what’s wrong.
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Hi Paul.
Im having this exact problem. did you get yours sorted? I have tried everything to fix this.
My theme is also Dawn. I have just updated to Dawn 13 and still the double price is displayed at checkout. Grrrr
Hi Paul.
Ive just done what you said. my currency codes is on. should this be off?
Im wondering why, just in the last week that this has happened. I have changed nothing in my settings.