Hi! I’ve had this issue for a few months now, but whenever I click the magnifier icon on my page it doesn’t show a search bar it just darkens the background. I know the “search” feature is working because I just type without seeing it, but probably my clients do not know that the feature is working.
If you take a close look to the pictures, you can see that after clicking the magnifier it only darkens the slider, but doesn’t show the searchbar.
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
You mentioned that you are using the Debut theme and are having troubles viewing the search feature. I understand how important this is for you business and will do my best to help resolve this issue. Firstly, are you able to browse through your apps and ensure that none of them may conflict with your current search feature? If you suspect that one does, kindly uninstall the app and see if the issue is resolved. Also, please confirm if you have made any coding changes to your store recently as this may interfere with the necessary code to enable the search function.
To further isolate the issue, I suggest installing a fresh copy of your theme and checking if the issue persists. You can also try browsing your store on a different device or browser as well to rule out a local issue.
Let me know if these suggestions work, if not I can keep troubleshooting with you!
Hello @Mac_2 thank you for the, info, tried deleting apps, but it didn’t work, unfortunately I do not know how to go back in my theme to try solve this.
I appreciate you trying a few of the suggestions. Rest assured, we will work through this issue to ensure your search function issue is resolved. Have you had a chance to install a fresh copy of your theme yet? This is a good tell as to if the issue is caused by a recent coding change or if some old apps have existing code on your previous theme file.
Since you are using a Shopify theme, feel free to reach out to our Help Center and we’d be happy to continue assisting you through live chat, email, or callback to reach out to further troubleshoot the issue.
