Why isn't my homepage menu opening on both desktop and mobile?

Store Design

Topic summary

A website menu fails to open on both desktop and mobile devices, but only on the homepage. Other pages function correctly.

Root cause identified:

  • JavaScript error detected on the homepage
  • Error originates from a Slider section (specifically an image file)
  • Language and currency switchers also not functioning
  • Entire header appears frozen on homepage across all devices

Troubleshooting attempts:

  • User removed the slider section, but issue persists
  • Theme developer (engotheme) is unresponsive

Current status:
Unresolved. User seeks help identifying the specific Liquid code causing the problem and is willing to share code if needed. The homepage malfunction is blocking the site launch despite satisfaction with the theme otherwise.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
1

the menu at the homepage is not open,

desktop and mobile,

on other pages it’s working.

site

2

Hi @shemesht

This is David at SalesHunterThemes.
I just checked your store and found that on home page it has a Javascript error, the bug is from Slider section, It’s cause of the problem.
In this case I think you should contact with theme supporter, they will help you check and fix the problem in Slider section

Discover MY Diamond Collection – MY-Diamond-Collection 2023-08-21 09-46-15.jpg
Discover MY Diamond Collection – MY-Diamond-Collection 2023-08-21 09-46-15.jpg2618×904 287 KB

3

Hi @shemesht

I recommend you contact theme developer so they can solve this issue for you.

4

the developer engotheme is not answering.

i removed the slider and it’s still not working,

i noticed that also language and currency are not changing and

all header is freez at desktop and mobile at the homepage,
on other pages it’s all working.
i like that theme, just that problem is holding me back.
can you refer me to the liquid code that need to be fixed?

i can upload the code if needed,

thanks.