Hello, I have a video on my home page that is not playing on mobile phones, can anyone help me please?
thank you vefy much in advance
Topic summary
Main issue: A Shopify store’s homepage video (YouTube link) does not play on mobile devices.
Key details provided:
- Store URL and password were shared so others could check the issue.
- The specific video URL was provided (YouTube).
Latest guidance:
- A helper noted that video autoplay may not work on some mobile devices. Autoplay = video starts automatically without user interaction.
- A CodePen example was shared as a reference, implying a custom implementation may be needed for better mobile behavior.
User response:
- The store owner was unsure how to use the provided code example.
- The helper clarified that resolving this would require custom theme code modifications, assuming the user has coding ability.
Status and outcomes:
- No concrete fix was implemented in the thread.
- No step-by-step solution or confirmed settings were provided; only a suggestion to use custom code.
- Discussion remains open with unresolved questions about how to implement the change.
Notes:
- The shared CodePen (external code example) is central to the suggested approach and would require theme edits.
1 Like
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! 
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
Thanks for the reply and the interest
pw: bebrau
the video is this: https://www.youtube.com/watch?v=ao8IwQKonpI
Thanks for the reply and the interest
pass: bebrau
the video is this: https://www.youtube.com/watch?v=ao8IwQKonpI
1 Like
thanks for URL
sorry some device Video auto play doesn’t work so can you please check this link on your device after you have try this
Thank you for the reply, but I don’t know what to do with this code haha
1 Like
custom code modification on your theme if have able to code