Hi, I have listed one item succesfully with the ebay channel but now I am finding that when I create a new product within shopify, it is not being made available to list through the ebay channel.
I have activated the channel on the listings.
Does it take some time to show as available to publish after activating?
Is anyone having better success through this channel ?
Hi, @Colin-SN9 !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I’m glad to hear that you were able to successfully list your item on the eBay channel. When you initially install the eBay app for Shopify, your existing products are automatically made available for eBay. Now that you are looking to add new items, you must make them available for the eBay sales channel.
If you head over to to your Shopify admin, click on the eBay channel, and check out the Look at the Status section, you should see two categories: X products are ready to publish and X products need review. From there, you will be able to see which items are available. If you are running into issues, you can reach out directly to eBay by following this link here.
In order to provide additional value, are you planning to increase your scope by adding different sales channels like Google, Facebook, or Instagram? If so, I’d love to continue our conversation further regarding your options.
Kindly reply back to this thread with any questions or updates!
Hi Mac,
thanks for attempting to help. Unfortunately, I need more questions answered about this app for listing from shopify to ebay as it doesn’t seem to function so well.
From your answer, it looks likes ebay support this app and not shopify. Do I understand this correctly?
Thanks,
Colin.
Hi again, @Colin-SN9 !
Thank you for following up and providing that additional information.
In regards to your question, the ebay channel is not supported by Shopify unless there is a technical issue on the Shopify side. You can get in touch with them through the link I shared in my last response or via email here: help@connectebaysupport.com. If you suspect this to be a Shopify issue, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
In order to get a better understanding of this channel and to ensure that you have set it up correctly, I’d suggest browsing through a couple resources called How to sell on Ebay and How to Connect eBay to Your Shopify Store.
If you have any specific questions, I will do my best to assist you further.
Talk soon!