Hello. I simply want to add a product to my shopify site and publish that product to my ebay store (from shopify). I was successful doing this about a month ago with a few items; but, now when I try it, i fail. Not sure what I am doing wrong / differently.
When I add a product to my shopify site, I choose to include Ebay as a sales channel. However, when I click on “ebay” under “sales channels,” my new listings do not appear in any area. I tried “unpublished listings” and “need to review”…and there is nothing.
Since your products are being added successfully on Shopify’s end, it sounds like there may be some steps to take within the eBay sales channel in order for your new products to sync.
I took a look through eBay’s guide to selling on Shopify and I managed to find a help doc on product availability. There, you’ll learn that products are automatically synced when you first add the eBay sales channel. Moving forward, whenever you add new products to Shopify, you’ll also need to refresh your product list within the sales channel in order for them to import to eBay. This can be done within the eBay sales channel, by selecting Publish > Refresh.
If you’ve followed the steps outlined in their help doc and are still experiencing issues, then I suggest contacting eBay Support directly. Since this is a third-party sales channel, their Support team will be the best to assist. If you need to reach out to them, you can find the option to Submit a request directly through the link I shared above; your support request will go directly to the eBay sales channel team who specifically handle queries related to their Shopify integration.