My store isnt allowing me to do anything…what do I do?
Hey @D_Ceo ,
I’d love to understand a bit more about this in order to help you out! Are you unable to access your Shopify admin or having trouble navigating throughout your store? If you feel comfortable sharing your website URL here, I’d be happy to take a closer look.
I’d be curious to know if we can isolate what you’re seeing to your device or browser. Would you mind testing a few things for me?
-
Clear your cache and cookies - when you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
-
Ensure your browser is up to date.
-
Try an Incognito window.
-
Try another browser (e.g. Safari).
-
Try completing the same steps on your phone, using data rather than WiFi.
If you are unable to log into your Admin at all, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.