hello,
I am trying to upload a video to a product but seems not to work - however I can see the thumbnail of video as per below but cannot play it. Anyone what is causing this?
I am using the impulse theme. Link to page: www.mctasker.dk
Topic summary
A user is experiencing an issue with product video playback on the Impulse theme. The video thumbnail displays correctly on the product page, but the video itself won’t play when clicked. The user has shared a screenshot showing the non-functional video thumbnail and is seeking help to identify the cause of this playback problem. No solutions or responses have been provided yet, leaving the issue unresolved.