My shopify stores’s SMS notification is not working and SMS didn’t arrive to customers although I have tried many ways to test and including the ways of instruction from official shopify website. But it doesn’t work until now and do SMS notification access to selected country depening on code of phone? My country is Myanmar and if there is anyone who can help me please help. I know third party application can help on this but I am itchy that shopify has that orginal features and now it didn’t work!
Hi, @MinThu .
Is the SMS notification affecting all customers or just specific customers? I’d also ensure that you’re able to send yourself a test SMS notification and receive it successfully.
We are not able to authenticate or provide account specific information within our Community Forums. In order to have a closer look and rectify the issue for you, I’d like to direct you to our Live Support team. Our Support team will be able to check and confirm if the phone number(s) affected are valid. When communicating with our support team I recommend providing the phone number, country (2 letter code) and postal code in order to check the validity.
Our Support team can be reached via chat, email or scheduling a callback for phone support. Please note: The option for a callback may not always be available when reaching out to our live support. However, we continue to offer 24/7 support through chat and a live chat advisor would be happy to assist you.
It affects to all customers and I have already tried tested . It didn’t work and I will check with your support team .