Why isn't Shop Pay appearing in my payment methods?

Payments + Shipping & Fulfilment
,

Topic summary

Main issue: Shop Pay isn’t showing as an accelerated checkout option on the storefront, so the merchant can’t activate it.

Latest guidance: Enable Shop Pay from the Shopify admin. Accelerated checkout means customers can pay faster using saved information.

If using Shopify Payments:

  • Go to Settings > Payments > Shopify Payments > Manage.
  • In the Shop Pay section, check Shop Pay, then Save.

If using a third-party payment provider:

  • Go to Settings > Payments > Third-party payment providers > Manage.
  • Check Enable Shop Pay, click Save.
  • Click Complete set up, then enter required store and banking details, and Save.

If the button still doesn’t appear, account-specific troubleshooting is required. The Community cannot access accounts; use the Help Center and ask the Virtual Shopify Assistant to connect you with live support.

Status: No confirmed resolution yet; awaiting the merchant’s results after trying these steps.

Summarized with AI on January 17. AI used: gpt-5.
1

i try to Αctive shop pay but there isn t in payment methods.i talked with a customer service bot byt really didint help. Any idea?

2

Hi, @Sarmoyta !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are having issues with Shop Pay appearing as an accelerated checkout button on your store. In order to activate the button, you will want to ensure that you are following the steps below:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. In the Shop Pay section, check Shop Pay.
  4. Click Save.

If you are using a third party gateway, the steps will be slightly different:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Third-party payment providers section, click Manage.
  3. In the Shop Pay section, check Enable Shop Pay.
  4. Click Save.
  5. In the Shop Pay section, click Complete set up.
  6. Enter the required details about your online store and banking information, and then click Save.

If the issue still persists, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you can ask the Virtual Shopify Assistant to contact support. From there, it’ll guide you with your next steps on how to connect with a team member.

Let me know how that goes!