Why My Size Chart Page is not working?
Topic summary
A user’s size chart feature is not functioning on their Shopify store (redpandaoutdoor.in).
Root Cause:
The size chart page is either missing or incorrectly linked in the store’s configuration.
Recommended Solution:
- Create a new page in Shopify admin under Online Store > Pages titled “Size Chart”
- Set the page handle to “size-chart”
- Add relevant sizing information to the page
- Publish the page (ensure it’s not in draft mode)
- Verify the theme includes necessary code to display the size chart (typically via a button/link on product pages that triggers a popup)
Additional Troubleshooting:
If the issue persists after following these steps, it may indicate JavaScript conflicts or theme code problems. In such cases, contacting Shopify Support or a Shopify Expert is recommended for further assistance.
Hi @Emiway
The size chart on your website, https://redpandaoutdoor.in/, isn’t functioning due to a missing or incorrectly linked “Size Chart” page. To resolve this:
- Create the Size Chart Page: In your Shopify admin, go to Online Store > Pages and create a new page titled “Size Chart.” Ensure the page’s handle is set to “size-chart.”
Shopify Community - Add Content: Populate the “Size Chart” page with the relevant sizing information.
- Publish the Page: Ensure the page is published and not in draft mode.
- Verify Theme Integration: Check that your theme includes the necessary code to display the size chart. This often involves adding a link or button on product pages that triggers a popup or redirects to the size chart. Refer to Shopify’s tutorial on adding a size chart for detailed instructions.
Shopify Community
If the issue persists after these steps, there may be a problem with the theme’s code or JavaScript conflicts. In such cases, consider reaching out to Shopify Support or a Shopify Expert for further assistance.
If you have other questions, I am willing to answer them too.
Best regards,
Daisy