Quick question my store got deactivated for no reason, not even got a email or nothing, I had couple of money from sells I did and I have it setup for payouts, that money will be paid out or I just lost my money because customer service don’t reply to my emails
Hi there, @Nondanils !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
Are you able to tell us more about your ongoing interaction with the live support team? Getting more information will help us get a better understanding of what is happening.
It is a great thing however that you already have this ticket with them as they are the best department to help in this. We will do our best to assist in The Community but are not able to open up such account specific information since we do not have access to that over social channels.
If more time than expected has passed, feel free to reply to that direct ticket that you have with our live team to inquire about an update or any kind of information about this matter.
I definitely feel and hear your frustrations on the matter but rest assured, once you hear back from our team, you will receive an explanation as to why such changes were made on your store.
I look forward to hearing back from you.
Hello I will like to provide more information but I got no emails just one stating that they gonna do their best to help me, nothing else, my store was making good sales and I tried to login on the afternoon and said something about to login on a pc to activate my account, that never happened and I still here with no customer support at all, money on my account on hold, also I have a subscription that I hope don’t charge since my account is inactive
Thanks for the added information, @Nondanils .
I definitely hear and feel your frustrations about this matter but we always aprpeciate your patience and understanding regarding this process.
I recommend you reply directly to that email thread that you have going with our team to inquire further about this matter. They are the best ones to communicate with as they are the ones handling this matter for us. Any billing queries are also something you can relay to them.
We also ask, however, that you allow some time for our team to look into this more and provide us with a resolution. As soon as they do, they will reach out to you directly.
Hey, did you receive ay support??