Am surprised my account is inactive and no message was sent to me regarding why it became inactive, have contacted support countless times all with a promise of rectifying the issue, but all to no avail, and I have funds that is supposed to be deposited to my account, is this how you treat your customers especially the new one’s? am tired I don’t know what to do again, what you guys are doing to me is totally unfair and unjust.
my store link https://c1aa90-3.myshopify.com/
Hi @Krainiumprox ,
I’m sorry to hear about this situation that you’re facing with your store. I’m sure that when you were notified about things, that it came as a surprise. We’re unable to authenticate users over Community, so I can’t discuss or comment on any account specific details.
However, I’d love to help as much as I can. Did you receive an email communication about the reason for store being unavailable? If, so the biggest piece of information I can provide you is to reach out via those emails you received from our team with any questions you have, or new information you want to provide. The folks on the other end of that email are the ones best equipped to answer your questions, and listen to any new information you have to provide.
Did you receive a ticket number when you contacted our support team? Feel free to let me know what the number is, and I will flag this with our internal team to make sure the next steps are being followed.