Why was my tool selling online store unexpectedly terminated?

I am reaching out regarding the recent termination of my Shopify store, HighTools.shop. I believe this closure was issued in error as I have made diligent efforts to operate lawfully and align with Shopify’s Acceptable Use Policy.

My store was created to legitimately sell quality tools and hardware accessories. It is a legally registered UK business in good standing. I am unsure why it was flagged as high risk and shut down without a specific violation being cited.

My livelihood relies on this Shopify store, so I would greatly appreciate the opportunity to provide any additional verification needed to assess my account and reconsider the termination. Please advise what supplemental information may help overturn this closure. I am absolutely willing to make necessary adjustments to comply with all usage terms.

I kindly ask that you thoroughly re-review my terminated store for potential inaccuracies or mischaracterizations so I may have the chance to resolve them and continue operating this lawful business on Shopify. Your assistance is crucial and much appreciated!

Hi, @HighTools

Greetings, and thanks for posting.

Your situation definitely sounds stressful and frustrating. That being said, our Community Team is unable to assist you with account specific requests. For situations such as yours, if you have received an email from our team you will need to continue to speak with our team via that thread.

If, however, you have not received any correspondence from us, please reach out to our live Support Advisors via the Help Center as they will be able to escalate your situation.

Best of luck! If you have any additional questions please let me know.