Nearly two months ago Shopify stopped paying us. The amount now owed is £6,000. Despite contacting support daily all we get is. Thank you for your patience, we will escalate, we understand, specialist department is busy! Lie after lie! What can we do to get the money that we have worked so hard for?
Topic summary
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Main issue: Merchant reports Shopify stopped paying out nearly two months ago, with £6,000 now outstanding.
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Context: They use Shopify Payments (they note it is underpinned by Stripe) and do not use a third‑party gateway. Payments were processing normally; the problem is specifically a stop on payouts, not a technical checkout issue.
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Actions taken: Daily contacts with Shopify Support. Responses have been generic (escalations and requests for patience) without a concrete update or timeline. Merchant shared their store URL for reference.
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Current status: Payouts remain on hold with no stated reason from Shopify and no resolution. No decisions, remedies, or timelines were provided in the thread.
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Outcome: Discussion is unresolved and ongoing. Key unanswered question: how to get the held funds released and resume payouts.
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Notes: No images, videos, or code are central to understanding this discussion.
It’s Shopify payments? I believe they use Stripe to underpin their system. I don’t use a third party.
Sure. It’s www.wristenvy.co.uk
This is not a technical issue. Payments were working fine. Shopify have put a stop on our payouts.