When I try to go on my site it just shows a few words and won’t load the content on the page. What should I do?
My site is: http://mistyheaven.store/
Hi @tuckermalmquist ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with your theme, to ensure this gets resolved. To confirm I’m fully understanding, have you recently had any customizations completed within your theme?
If you haven’t done so already, I’d encourage you to install a fresh copy of your current theme and/or a free Shopify theme into your shop to see if the issue persists. This will allow us to determine whether or not those errors are caused from some changes that may have been made to the themes code and/or other customizations.
If after downloading a fresh copy the error persists, please feel free to connect with us directly. This will allow our support team to investigate further as we wouldn’t have access to any account details through the Community.
To connect, you can:
- Head over to our Help Center.
- Enter into the chat box Contact Support.
- Log into your shop.
- Select one of the available support options.
Please let me know if you have any other questions or concerns.
I have tried using many different free themes and still no fix.
Hi @tuckermalmquist ,
Thank you for the prompt response! If you have given those troubleshooting steps a try, I’d encourage you to connect with us directly as a next step. This will allow our support team to take a closer look as we wouldn’t have access to any account details through the Community.
To connect, you can:
- Head over to our Help Center.
- Enter into the chat box Contact Support.
- Log into your shop.
- Select one of the available support options.
Please let me know if you have any other questions or concerns.