Why won't my WisePad 3 card reader connect to the POS app?

Shopify Discussion
1

We have been using the WisePad 3 card reader for nearly a month with no issue, but now the reader will not connect to the pos app and continues to say “there is a service disruption that may be affecting the connection to your reader.”

I have tried uninstalling and reinstalling the reader, I’ve followed the Shopify trouble shoot with no success.

Any help on resolving this issue would be greatly appreciated. @Shopify_77 This is affecting our business and needs to be resolved ASAP. is there a email or contact number or is this our only point of contact.

3 Likes
2

I have the same issue, have you Found a solution?

3

Same. Any Answer @Shopify_77 app and online articles are particularly unhelpful and often display errors when the problem is obvious - like accepting credit/debit payments. Shopify POS doesn’t show card reader until I went into the store and filled out information. If this is what is holding it back, why not just say than not displaying anything at all?

either way at the stage where trying to connect to card reader and it just says “Service Disruption” as per the initial post. very infuriating. Did anybody get an answer?

4

I am also experiencing this issue and need an urgent solution. @Shopify_77 !!!

5

I’m just getting started with Shopify, Ordered my wisepad 3 and can’t connecit. I’m getting the same message as the OP. So frustrating.

6

My issue was sorted by updating Shopify and the wisepad to the latest version. Spent 30 minutes on a chat with Shopify support and it was sorted. The update only shows when restarting the wisepad.

7

Turns out that the wisepad doesn’t work with a DEV environment, super handy when you’re trying to test new developements.

I also needed an incredibly stable network connection which forced an update to both ShopifyPOS and the Wisepad.

The device ended up working perfectly during a recent expo we attended.