When an item is added to the cart, and the you proceed to the checkout, Shopify seems to be deducting about 6.7% off the price. We have a discount code running, but this issue is not tied to that code. I have checked and even when not using the code, the price changes once added to the cart. For example, a $79.9 item is added to the cart - it shows $74. I used a plugin that offered a 10% discount to partners. I have now uninstalled all plugin.
Topic summary
A merchant is experiencing an unwanted 6.7% discount being automatically applied at checkout, even without any active discount codes. For example, a $79.9 item shows as $74 in the cart.
Troubleshooting Steps Taken:
- All plugins have been uninstalled, including a previous plugin that offered 10% partner discounts
- No automatic discounts or discount codes are currently active
- Issue persists across cart and checkout
Key Finding:
Another user (PaulMartin_1) initially couldn’t reproduce the issue when testing the store link, seeing matching prices ($79.9) in both cart and checkout. However, the merchant confirmed the price should be $79.9, not the discounted amount being displayed.
Potential Root Cause:
A community member (tobebuilds) suggested the likely culprit: previous discount apps may have modified the actual product prices and compare-at prices through bulk edits rather than creating temporary discounts. The recommendation is to check the affected product variants’ pricing directly in the product settings and manually restore the correct prices by removing any compare-at price values.
Status: The conversation moved to private messages for further troubleshooting with screenshots.
When you’re not using the code, the prices are changed in the cart. How about checkout? Is it still changed?
Yes, the price will change, as if someone has programmed it.
Are you using an automatic discount or just a plain discount that needs its code to be applied?
Would you be able to share your store’s link? I’d like to see the issue
Sent to you
Thanks for sending it quickly. I’m looking at it right now and there’s no issue…Hmmm…
I’ve added to cart the product from the link you sent me and tried to checkout. Both prices inside the cart and the checkout are the same.
I’m going to message you, I’ll need you to screenshot something for me.
Ok please contact me, thank you very much for helping me
1 Like
Hi Indigo. I cannot reply to your email anymore because your inbox or something is full. I sent you a message in the Shopify messages instead.
Found out I just changed my email to contact you lol
Hi Indigosea,
If you do not have any active discounts, it’s possible that the actual prices and compare-at prices of your products were changed.
Many discount apps do not actually create discounts and instead apply bulk price edits to products.
I recommend looking at the prices of the affected product variants. If you notice a compare-at-price option, you can remove it and update the price to the desired value.
I hope this was helpful!
Best,
Tobe