So shopify stopped supporting!!! We will be leaving. Probably this week. There is a wrong name on our taxes and says we will be fined. Unacceptable that I have to chase this down.
Topic summary
A merchant reports a serious tax/accounting issue: the name shown on their tax documents is incorrect, and they believe this could lead to fines. The main complaint is not only the error itself but the lack of support in getting it corrected.
Key points:
- The incorrect legal or tax name on forms is presented as urgent and potentially penalty-related.
- The poster says platform support has effectively stopped or failed to respond.
- Frustration escalated because they received a forum badge after posting, but no actual resolution or staff answer.
- The merchant says they are considering leaving the platform within the week.
Current status:
- No fix, action, or official response appears in the discussion provided.
- The issue remains unresolved and open, with the central unanswered question being how to correct the tax name before any fines occur.
They gave me a badge for posting this but no answer SLUMLORDS