Received wrong product what is the process to return it or get my money back
Topic summary
Customer reports receiving the wrong product and asks how to return it or get a refund.
Shopify staff clarifies the order is from an independent store using Shopify’s platform. Shopify does not manage inventory, ship orders, or process returns/refunds on behalf of stores. They provide a link to a detailed FAQ to guide the next steps.
Outcome/status: No resolution within the thread. Next action is for the customer to review the linked FAQ and follow the recommended steps to resolve the issue with the merchant. Additional help was offered if needed.
Hey, @virendralad1969
Thanks for reaching out. It sounds like you are referring to a product from a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do however have a detailed FAQ to help you with the next steps here).
If there is anything else I can help you with, please let me know.