Wrong tracking company

Retired Boards Appdev Fulfillment Api
,
1

Hi all,

Again a question, hope someone will answer now. For some reason I guess I ask questions only god knows…

When I complete a fulfilment order. And I send the following request:
{
fulfillment: {
line_items_by_fulfillment_order: [ [Object] ],
company: ‘DHL Parcel’,
tracking_info: {
number: ‘3SAxxxxxx’,
url: ‘https://my.dhlparcel.nl/home/tracktrace/3SAxxxxxx/1234AB’
}
}
}

Shopify returns:
tracking_company: ‘PostNL’

This isn’t PostNL… this is DHL…

1 Like
2

Another, sort of related question. In the response there is a name of the fulfilment order, for example: AA1245.1

Where can I get this fulfilment order name before I complete the fulfilment order?

3

Hello @RedYellowBlue ,

This can be because probably DHL uses NL Post to deliver parcels inside the country.

If you need any assistance, please, let me know.

Best regards,
Anastasia

4

Hi Anastasia, this is not the case. DHL delivers with DHL in the Netherlands.

5

Again another case, we complete the fulfilment order with a DHL tracking link from DHL Germany.
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=01234567890123456
Within Germany, ofcourse DHL will deliver it.

But the response of Shopify is: tracking_company: ‘PostNord DK’
How can we prevent this, that Shopify is connecting wrong tracking companies?

6

Hi RedYellowBlue, have you found a solution to this problem ? i have a the same problem and I cannot solve it

please help thank you in adcance.