I appreciate the context that you have shared with us as that is very helpful! In order for us to take a further look into your account, we will need to authenticate you for the store in question. Since I cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics.
In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor.