Youtube Shopping (Google App) and Brand Account Issue

I am trying to use the Google App to connect my Youtube channel to my Shopify store so that I can show my products underneath my YouTube videos.

When I try to connect my Google account, it gives me the option to connect the Google app to either my email, or the YouTube channel (brand account). When I connect the Google app to my brand account, it shows an email that ends in “@pages.plusgoogle.com,” which is an email that Google creates for brands, that is not one you can individually access or change. Because of that, I can’t login to the merchant account that is created by the Google app, since technically, that “@pages.plusgoogle.com” email is not one that I can login to and use.

When I try to connect the Google App to my email instead, which is attached to my Youtube channel, it doesn’t allow me to connect my YouTube channel.

My question is, is there a way to connect my YouTube channel to show products from my Shopify store underneath my videos without using the Google App?

6 Likes

Hi Sam,

To link your products with youtube videos you need to create merchant account which requires a feed link which updates products automatically. Then you can connect merchant account with youtube channel and link lineitems to your youtube videos. Here is the link how to connect and link items to videos

https://support.google.com/displayvideo/answer/11432764?hl=en

Also if you want to create merchant account and feed for google shopping you can use this app which i have used for my stores as well. You can create a feed from this app and simply place it’s link in google merchant center as primary feed and rest will be managed by app and google you’ll see updated products and collections there daily. Here is the link to that app.

https://apps.shopify.com/facebook-feed-1

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@umershoukat91 The original poster is refering to this:https://help.shopify.com/en/manual/promoting-marketing/create-marketing/google/sell-on-youtube/

Which is different to this: https://support.google.com/displayvideo/answer/11432764?hl=en

And the answer to @sam_smy No, currently the only option is the app. However, I am hoping that in the future, the integration will be possible via Google merchant center, instead of using the Shopify App.

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It’s insane that we’re still discussing this issue nowadays. We’re having the same problem. ?

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Same issue here!!! What is the solution?

No wonder there are so few Youtube stores via Shopify!!!

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Yeah, same problem here. I was able to get the Shopify store to link to the brand account and create a merchant id, but now that there is an “issue” from google, there’s no way I can find to log into the merchant center for the brand account.

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Pinging Shopify Support ~ same problem, it’s been nearly two years, what’s the solution here? We still can’t use this functionality.

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This is beyond ridiculous! Brands cannot be invited to Google Merchant Center. Brands are on a journey towards Shopify Plus, support your highest potential revenue streams!

We were excited to open the ability to sell on GMC and YT, but now we have to choose GMC as we cannot separately connect a YT branded account.

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Did you ever find a solution to this?

I am in the same boat, my gmail account links to my personal and my Youtube brand with @pages.plusg… email id which cannot be accessed. I ofcourse need to select my brand. I do get the option to create a new merchant store, but that is linked to the @pages.plus.. account and not my domain or my email id.

The store works and places the products under my youtube video, but that is not good enough as it will be flagged by google for being incomplete or domain verification or somthing else.

There should be a way to pick the google merchant store we want. Somebody please help, guide us.

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I recommend you contact Google Support: https://support.google.com/merchants/contact/shopify_3p_support_app

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I already reached out to Google. So far they have no idea how to fix it.

According to them a Youtube brand will have the email @pages.plusggogle.com and there is no way to log into that email or it’s new merchant center that Shopify created.
I was hoping others with similar issue have reached out to you and maybe you can guide me how to resolve this issue.

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Continue to contact Google, they are creating the issues. I know it 's not the answer you want, but I have no advice other than getting Google to fix the issues.

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Understood. Will do. Thank you.

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It’s now 2024.. no solution