Where can I find Shopify's data retention policy or data flow diagram?

Shopify Discussion

AI-generated summary

  • Seeks location of Shopify’s data retention policy and any data flow diagram.

  • Shopify’s explanation: Store data is kept for the lifetime of the store. Once a store becomes inactive (frozen/closed), personal data (e.g., name, address) and the store’s data are purged 2 years after inactivity; non-personal data (e.g., financial information) is retained.

  • Data deletion requests: Both merchants and buyers can request removal of their data via Shopify’s Legal page (link provided in the thread).

  • Data flow diagram: Not provided in the reply. The responder offered to share additional resources if more specific questions are supplied.

  • Outcome/status: Retention policy basics addressed with an actionable link for data removal. The request for a data flow diagram remains unanswered; discussion open for follow-up.

1

Hi,

Does anyone know how I can access Shopify’s Data Retention Policy or possibly a Data Flow Diagram?

Thanks so much in advance!

2

Hi @nic_11

This is a great question! In simple terms Shopify keeps store data for the lifetime of the store. Personal data (such as your name or address) and the store’s data are purged 2 years after it becomes inactive (frozen, closed). Non-personal data (such as financial information) is retained.

If you wish to make a request to have your data removed from our servers, either as a merchant of the platform or a buyer from a store, you can find the link for that in our Legal documentation here: Shopify Legal.

If you had more specific questions about this that I didn’t answer, please let me know and I’ll be happy to get the resources for you to review.