we have some items that are restricted to be sold to certain states so we created two profiles one for the restricted states and one for everywhere else
the issue we are having is people that are not in a restricted state purchase a restricted item and a non restricted item they get charged two shipping rates because they are buying from two different profiles
does anyone know a workaround or a app that doesn’t cost so much that can help
additionally is there any way to add items automatically to the different shipping profiles if only i can add a category to a shipping profile
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Some apps let you set rules based on the type of items in a cart, so you can avoid charging two different shipping rates when restricted and non-restricted items are bought together. You might want to look at apps like Advanced Shipping Rules or Parcelify to help with this. These apps let you set custom rules that can adjust shipping based on product types, collections, tags, or customer locations.
Let me know if you need more info on how to use the apps.
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ill take a look into these and see if it solves the problem and follow up
the problem i feel im still going to have is when items that are in profile 1 ship with items from profile 2 they would still have two rates unlless i can make them all in one profile and the products themselves would have a state restriction
thank you i really appreciate it
you are welcome
let me know how it goes
Hi There,
You’re right—this is a common challenge when managing region-based product restrictions through separate shipping profiles on Shopify.
The issue you’re facing stems from how Shopify calculates shipping when multiple profiles are involved: it treats each profile as a separate shipment, resulting in combined shipping rates at checkout. To my knowledge, Shopify doesn’t currently support merging rates across profiles, even if all items are going to the same customer in the same shipment.
One thing that might help is using our PH Multi Carrier Shipping Label app. It is useful in situations like this because it lets you set up shipping classes for products. So for example, you could add the type of the items as “Restricted” and then create rules that only allow those to ship to specific states.
That way, you can manage everything under one profile, which helps avoid the double shipping charges at checkout. Plus, it saves you from having to manually assign products to different profiles.
Hope that helps simplify things a bit!
Hi @briangordon
With Shopify’s default behavior, combining products from different shipping profiles always causes multiple shipping rates to show up. ShipEZ - Shipping Rates & Rules app has a feature called “Combine shipments into one rate at checkout” that merges them into a single rate, fully customizable.
It’s helped a lot of merchants improve conversion by avoiding double shipping charges.
Let me know if you want help setting it up!