Hi I am unable to access my store. It brings up inactive stores but not the active one. I am paying monthly for this. Can A Shopify agent get me to the right place.
Topic summary
A user is experiencing access issues with their store. They report:
- Unable to access their active store
- Only inactive stores are appearing
- Currently paying monthly for the service
The user is requesting assistance from a Shopify agent to resolve the access problem and reach the correct store location.