My shop was taken down last week as well as my account for suspicious activity. Since then I have emailed support and have tried everything I could to make an appeal but cannot. Whenever I try to contact support I have to sign in to my account and I can’t do it because I’m locked out of it. I can’t make an appeal for my store because I need to login to do so and I’m locked out of it. Everything I do doesn’t work because my account is locked and my emails keep redirecting me to the help center but I can’t log in so I can’t do much of anything there. Somebody please help me!
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Sorry to hear about the trouble you’re facing with your store being taken down and losing access to your account. That kind of situation can be incredibly stressful, especially when the support system keeps redirecting you without a clear path forward.
Here’s what can be done:
Provide a step-by-step guide to reach Shopify’s internal support team without needing to log in.
Draft a clear and professional appeal message with the right structure and language to improve the chance of review.
Highlight possible causes for the suspension so the situation can be addressed properly.
Offer a way to rebuild or recover store functionality, depending on the outcome.
What to Expect:
A well-organized approach tailored to your situation.
Clear communication tools to reach the right team at Shopify.
A sustainable path forward to avoid similar issues in the future.
Let me know if you’d like to move forward with this. A draft appeal message and step-by-step contact instructions can be prepared immediately.
Best regards,
Hello @Logan_15 That sounds incredibly frustrating, and you’re not alone—this is a common issue when accounts get locked or stores are taken down on platforms like Shopify. Here’s a step-by-step guide to get around the login barrier and get direct help:
How to Contact Shopify Support Without Logging In
-
Go to this direct support form URL (bypasses login requirement):
https://help.shopify.com/en/questions -
Scroll down and click “Continue without logging in” — this option is small and often overlooked, but it lets you contact support without needing to sign in.
-
Select “Account” > “Login issues” and follow the prompts to chat with or email Shopify Support.
Alternatively, Email Shopify Directly
Use this email for direct communication:
. Email: support@shopify.com
. Subject: URGENT – Account Locked & Store Taken Down – Cannot Log In
. Be clear, concise, and include:
. Your store URL (e.g., mystore.myshopify.com)
. The email address associated with the account
. A brief timeline of what happened
. Your request to appeal or unlock the account
Important Tips
. Avoid repeated tickets: Wait at least 24–48 hours between messages to prevent delays.
. Check spam/junk folders: Sometimes replies from Shopify end up there.
. If possible, use a different browser or incognito mode to access the support portal—it can sometimes bypass session or cache issues.
Thank you 
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